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Case Studies:
Over the years we have saved
many customers a great deal of time and money by solving problems for them when
they have experienced breakdowns or equipment failure and were unable to
receive experienced or immediate service anywhere else. For example, we had
a customer who had a failure with the ram of a German CNC turret punch in
the early stage of a large production run. The replacement part from the
manufacturer was going to cost them $18,000 and they would have to wait
five weeks for delivery. The customer called us in a panic and asked if
there was anything we could do. We attended at their plant and assessed the
problem, and by doing some innovative thinking and skilled machining we
were able to restore the parts and have him up and running within six
hours, at a major savings both in time and money. Needless to say, the
customer was overjoyed and has remained one of our loyal customers to this
day.
In another example, one of
our customers had an accident with a die we built for them approximately
ten years previous. They had extensively smashed an expensive die steel and
thought that the die was irreparable. Again we were called in to see if
there was anything we could do. Even though the damaged area was a
difficult shape and in a very critical position, through skilled welding
and EDM work we were able to repair the smashed die steel rather than replace
it, saving the customer a great deal of time and money. This is another
satisfied customer who has been with us for many years.
We have performed similar
services many times over the years for customers in a variety of
industries, such as compression molding, injection molding, stamping, metal
fabricating, food and brewery industries.
We have performed many
difficult procedures over the years. One that stands out is when a customer
of ours in the concrete industry who wanted to manufacture fibrillated
polystyrene flock that would be used in the reinforcement of concrete asked
us to develop a fibrillating shaft to fibrillate the materials to meet
their specifications. They informed us that they had been trying to achieve
their desired result for over six months, but were unsuccessful. After
working closely with the customer to understand their requirements, we
developed a component that was extremely successful and is being used to
this day.
Another of our customers had
purchased a production line for the manufacture of polyurethane film and
had discovered after delivery that many components of the line were
missing. They were unable to obtain any drawings or information to identify
the missing parts. We were called in to see if there was anything we could
do. We analyzed the entire production line and designed six electrically
controlled take-up reels on stands that would allow the line to run
smoothly. Due to our expert analytical skills we were able to provide him
with a running production line, which would have otherwise been useless
without these components.
We take great pride in having
excellent working relationships with our customers as witnessed by their
loyalty to us over the years. The above examples show that we are willing
to do whatever it takes to satisfy our customers’ needs and we are rewarded
by their continued relationship.
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